Terms of Purchase

Last updated: October 22, 2026

  1. Seller and Application

These Terms govern purchases from TidyNest. TidyNest is owned and operated by Wuxi Wan Zhao Fang Cheng Technology Co., Ltd., which is the seller and your contracting party.

These Terms should be read with our Terms of Service, Shipping Policy, Return Policy, and Privacy Policy.

  1. Buyer Eligibility and Order Details

You must be at least 18 and have legal capacity to make the purchase where you live. You must be authorized to use the payment method and provide a complete, accurate delivery address and contact information.

Review the product description, options, quantities, delivery information, and total before submitting an order.

  1. Orders and Acceptance

Submitting an order is a request to purchase the selected products. An automated receipt acknowledges submission; acceptance occurs when we confirm dispatch or expressly accept the order earlier.

We may decline an order before acceptance for a genuine reason, including unavailable stock, inability to deliver, payment verification failure, suspected fraud, or a material listing error. We will notify you and refund any payment collected for a cancelled order.

Once an order is accepted, changes or cancellation by us remain subject to your contractual and statutory rights.

  1. Prices, Currency, and Payment

All prices and charges are in U.S. dollars (USD). Available payment methods and the amount payable are displayed at checkout. The total includes the merchandise price, applied discounts, shipping, and applicable taxes or other amounts we collect.

Orders are processed after payment confirmation. If your payment provider charges a currency conversion or transaction fee, that fee is governed by your agreement with that provider.

Price changes apply to future orders. We will not charge an increased price for an existing order without your agreement. If a material pricing error prevents fulfillment, we will explain the issue and offer a correction requiring your agreement or a refund, subject to applicable law.

  1. Promotions and Shipping Charges

Enter a valid discount code before payment and check that it appears in the order summary. Any promotion-specific conditions must be disclosed with the offer.

Standard shipping to the United States is free for orders of $39.00 USD or more. Orders below $39.00 USD incur a $2.99 USD shipping fee.

The threshold uses the merchandise subtotal after discounts, excluding taxes and shipping. We do not add another shipping fee for packages we choose to send separately.

  1. Processing and Delivery

Processing takes 1–3 business days after payment confirmation. Estimated total delivery time to the United States is 10–20 business days after payment confirmation, including processing and transit. Processing is not added on top of that total.

Business days are Monday through Friday, excluding public holidays affecting fulfillment or delivery.

Our company is based in China. A U.S. delivery destination does not indicate U.S. warehouse dispatch. Please see the Shipping Policy for fulfillment information, tracking, and delivery assistance.

If dispatch cannot occur within the stated processing period, we provide an updated estimate and the option to accept the delay or cancel the unshipped order for a full refund. We obtain legally required delay consent and cancel and refund when required consent is not obtained.

  1. Customer Cancellations and Changes

Contact service@rosavire.com immediately to request a cancellation or change. Orders can be cancelled without a cancellation fee before dispatch, with a full refund of the amount paid for the cancelled order. Requested changes depend on whether they can still be made before dispatch.

After dispatch, an order cannot be cancelled. Eligible returns remain available after delivery, and rights relating to delay or non-delivery are unaffected.

  1. Product Problems and Non-Delivery

Products must match their material descriptions and any applicable legal requirements. If an item is damaged, defective, incorrect, missing, or materially misdescribed, contact us promptly. We will investigate and provide an appropriate remedy without additional cost to correct a verified problem.

For delayed, lost, or disputed deliveries, we will assist with a carrier investigation. We do not automatically reject a missing-package claim because tracking says “delivered.”

If a shipment is confirmed lost or delivery cannot be completed, we will offer a replacement at no additional cost or a refund for undelivered items and the applicable original shipping charge.

  1. Returns and Refunds

You may request a change-of-mind return within 30 calendar days after delivery, subject to the condition requirements in our Return Policy. Contact us for instructions and the return address before mailing an item.

You pay return shipping for a change-of-mind return. We cover necessary return shipping for a verified defect, damage, incorrect item, or material description error. We charge no restocking fee.

For change-of-mind returns, the original $2.99 USD shipping fee, if paid, is not refundable unless required by law. We do not retroactively charge shipping on an order that originally qualified for free shipping.

For returned items, inspection and issuance of an approved refund occur within 5–10 business days after we receive the return. Where no return is required, an approved refund is issued within 5–10 business days after approval.

Refunds for cancelled or unshipped orders are initiated within 7 business days. Any shorter deadline required by law applies. Refunds go to the original payment method, and provider posting time can vary.

  1. Taxes and Import Charges

Taxes and import charges collected by TidyNest are displayed before payment. Contact us before paying any unexpected customs or clearance request so we can review it. We do not impose undisclosed shipping or handling charges after checkout.

  1. Privacy, Rights, and Disputes

Personal information used for ordering and support is handled as described in our Privacy Policy. A purchase does not automatically enroll you in marketing where separate consent is required.

Nothing in these Terms limits mandatory consumer rights or applicable product warranties. Please contact us first if you need assistance resolving an order issue. You retain the right to use any dispute, court, payment-provider, or regulatory process available under applicable law.

The terms presented when an order is accepted apply to that order. Later policy updates do not retroactively reduce existing rights without a lawful basis and any required agreement.

  1. Contact

Brand: TidyNest
Legal company name: Wuxi Wan Zhao Fang Cheng Technology Co., Ltd.
Business address: Unit 10-1503, Shenzhen-Hong Kong Metropolis Plaza, 299 Fangcheng Avenue, Xinwu District, Wuxi City, Jiangsu Province, China
Email: service@rosavire.com
Telephone: 0510-85282111
International dialing: +86-510-85282111