Shipping Policy

Last updated: October 22, 2026

TidyNest is operated by Wuxi Wan Zhao Fang Cheng Technology Co., Ltd. This policy explains delivery to the United States. All amounts are in U.S. dollars (USD).

  1. Delivery Destination

We deliver to the United States. If we cannot fulfill an order to the address provided, we will notify you and refund any payment collected for the unfulfilled order. We do not substitute a different delivery destination without your agreement.

  1. Processing and Total Delivery Time

Order processing: 1–3 business days after payment confirmation.

Estimated total delivery time: 10–20 business days after payment confirmation, including processing and transit.

The 1–3 business days of processing are included in the total 10–20 business days and are not added separately. Business days are Monday through Friday, excluding public holidays affecting fulfillment or delivery. Orders placed on weekends or holidays begin processing on the next business day.

These are delivery estimates. If an issue affects an order, we will provide assistance and an updated estimate rather than leave the order unresolved.

  1. Standard Shipping Charges

Orders of $39.00 USD or more: free standard shipping.

Orders below $39.00 USD: $2.99 USD standard shipping per order.

The free-shipping threshold is calculated using the merchandise subtotal after discounts, excluding taxes and shipping. The shipping charge is shown before payment. We do not charge a second shipping fee if we split your order into multiple packages.

  1. Fulfillment Information

Our company is based in China and arranges delivery to the United States. Our company contact address does not identify a U.S. shipping warehouse. Dispatch details identify the shipment's origin and carrier; a U.S. delivery destination does not mean an order is dispatched from within the United States.

If items are dispatched separately, we provide tracking information for each package. Split fulfillment does not extend the stated delivery estimate without notice to you.

  1. Tracking

After dispatch, we email a shipping confirmation containing tracking information. The first tracking event may appear after the carrier scans the package. Use the carrier's tracking service to follow the delivery.

Contact service@rosavire.com if you do not receive tracking information or need help locating your order.

  1. Address Changes and Failed Delivery

Please provide a complete, accurate delivery address and contact details. Contact us immediately to request a correction before dispatch. After dispatch, changes depend on the carrier's ability to redirect the parcel.

If delivery fails or a parcel is returned, we will review the circumstances with you. Any proposed redelivery charge will be explained and agreed before redelivery. If the failure results from our error, you will not pay additional delivery costs. We do not automatically deny assistance because a delivery attempt failed.

  1. Delays, Missing Packages, and Delivery Disputes

Contact us if your order has not arrived within the estimated 10–20 business days, tracking has stopped updating for an extended period, or the package appears lost. Provide your order number and a description of the issue.

We will investigate with the carrier and keep you informed. If tracking shows “delivered” but you did not receive the parcel, we will review the delivery evidence and circumstances; the tracking status alone does not automatically end the inquiry.

If the shipment is confirmed lost or delivery cannot be completed, we will offer a replacement at no additional cost or a refund for the undelivered items and the applicable original shipping charge. We remain your point of contact during the investigation.

  1. Delayed Dispatch and Cancellation

If we cannot dispatch within the stated processing period, we will notify you, provide a revised dispatch estimate, and offer the choice of accepting the delay or cancelling the unshipped order for a full refund. We obtain any consent to delay required by law. If the required consent is not obtained, we cancel and refund as required by law.

Ordinary cancellations are also available without a cancellation fee before dispatch. Refunds for cancelled or unshipped orders are initiated to the original payment method within 7 business days, or sooner if required by law. Your payment provider may need additional time to post the credit.

  1. Taxes and Import Charges

Taxes and import charges collected by TidyNest are displayed before payment. If you receive an unexpected request for customs or clearance payment, contact us before paying so we can review the request and explain the appropriate next step.

We do not impose undisclosed shipping or handling charges after checkout.

  1. Contact

Brand: TidyNest
Legal company name: Wuxi Wan Zhao Fang Cheng Technology Co., Ltd.
Business address: Unit 10-1503, Shenzhen-Hong Kong Metropolis Plaza, 299 Fangcheng Avenue, Xinwu District, Wuxi City, Jiangsu Province, China
Email: service@rosavire.com
Telephone: 0510-85282111
International dialing: +86-510-85282111