Contact Us

For product questions, order assistance, delivery inquiries, returns, refunds, or privacy requests, please contact TidyNest using the details below.

TidyNest is owned and operated by Wuxi Wan Zhao Fang Cheng Technology Co., Ltd., the seller for purchases made through our store.

Brand: TidyNest
Legal company name: Wuxi Wan Zhao Fang Cheng Technology Co., Ltd.
Business address: Unit 10-1503, Shenzhen-Hong Kong Metropolis Plaza, 299 Fangcheng Avenue, Xinwu District, Wuxi City, Jiangsu Province, China
Customer support email: service@rosavire.com
Telephone: 0510-85282111
International dialing: +86-510-85282111

For an existing order, include your order number, the email address used at checkout, and a description of your request. For an item that arrived damaged, defective, incomplete, or incorrect, include photographs where reasonably available. Please do not send full payment card numbers, card security codes, or account passwords by email.

For cancellation or address changes, contact us immediately. Orders can be cancelled without a cancellation fee before dispatch. Changes depend on whether the requested adjustment can still be made before dispatch. After dispatch, please refer to our Shipping Policy and Return Policy.

For a return, contact us before mailing the item. We will provide the appropriate return address and instructions. Our business address is for company contact and should not be used for returns unless we specifically instruct you to do so.

For a privacy request, use the subject line “Privacy Request” and describe the action you would like us to take.