Return Policy

Last updated: October 22, 2026

This Return Policy covers cancellations, returns, replacements, and refunds for purchases from TidyNest, operated by Wuxi Wan Zhao Fang Cheng Technology Co., Ltd. All amounts are in U.S. dollars (USD).

  1. Return Window and Eligibility

You may request a change-of-mind return within 30 calendar days after delivery. Eligible items must be unused, in their original condition, and returned with the original packaging, accessories, and proof of purchase. Opening packaging only to inspect an item does not, by itself, make the item ineligible.

These condition requirements do not apply where they would prevent a valid claim for a defective, damaged, incorrect, or materially misdescribed item. This policy does not limit mandatory consumer rights or any applicable product warranty.

  1. How to Request a Return

Email service@rosavire.com with your order number, the item you wish to return, and the reason. Include photographs where reasonably available for a damage, defect, or incorrect-item claim. We may request reasonable additional information to assess the request.

After reviewing the request, we will provide the return address and instructions. A request submitted within the 30-day window remains timely while you await our instructions. We will allow at least 14 calendar days after providing those instructions for you to dispatch an approved return.

Please contact us before sending the item. Our business address is not the default return address. A return sent without instructions may take longer to locate, but lack of prior authorization alone does not remove rights you have under applicable law.

  1. Change-of-Mind Return Costs and Refund Amount

For a change-of-mind return, you are responsible for the return shipping cost. We recommend a tracked service and keeping proof of postage. We charge no restocking fee.

We refund the amount paid for the returned item, including applicable refundable taxes. The original $2.99 USD shipping charge, if paid, is not refunded for a change-of-mind return unless required by law.

No original shipping amount is deducted from an order that qualified for free shipping, and we do not retroactively charge shipping because a return reduces the retained order value below $39.00 USD.

  1. Damaged, Defective, Incorrect, or Missing Items

Contact us promptly if an item arrives damaged, defective, incorrect, incomplete, or materially different from its description. We will investigate and offer an appropriate replacement, refund, or other remedy consistent with your applicable rights.

You will not pay additional shipping to correct a verified product or fulfillment error. If a return is necessary, we will provide a prepaid return method or arrange reimbursement of reasonable return postage agreed with you in advance. The remedy includes the applicable original shipping charge when appropriate, including when the entire order is affected.

We will not require you to pay to return an incorrect or defective item as a condition of receiving a remedy. The 30-day change-of-mind window does not shorten statutory defect or warranty rights.

  1. Exchanges

For a different item or variant, request an eligible return and place a separate order. Replacements for damaged, defective, or incorrect items are handled under the section above, without additional delivery charges for correcting the issue.

  1. Inspection and Refund Timing

We inspect returned items and issue approved refunds to the original payment method within 5–10 business days after receiving the return. We notify you of the decision and explain any declined or reduced refund. We do not substitute store credit for a monetary refund without your agreement.

Where no physical return is required, an approved refund is issued within 5–10 business days after approval. Refunds for cancelled or unshipped orders are initiated within 7 business days. Any shorter deadline required by law applies.

Your bank or payment provider may need additional time to post the credit. If a refund is not visible after the expected posting period, contact us for assistance and the available transaction reference.

  1. Order Cancellation

You may cancel an order before dispatch by contacting us immediately. We charge no cancellation fee and refund the full amount paid for the cancelled order, including shipping and applicable taxes.

Once dispatched, an order cannot be cancelled; eligible returns remain available after delivery. Rights arising from late shipment or non-delivery remain available under our Shipping Policy and applicable law.

  1. Contact

Brand: TidyNest
Legal company name: Wuxi Wan Zhao Fang Cheng Technology Co., Ltd.
Business address: Unit 10-1503, Shenzhen-Hong Kong Metropolis Plaza, 299 Fangcheng Avenue, Xinwu District, Wuxi City, Jiangsu Province, China
Email: service@rosavire.com
Telephone: 0510-85282111
International dialing: +86-510-85282111