FAQ

  1. Who operates TidyNest?

TidyNest is owned and operated by Wuxi Wan Zhao Fang Cheng Technology Co., Ltd., which is the seller for purchases made through our store.

Our business address is Unit 10-1503, Shenzhen-Hong Kong Metropolis Plaza, 299 Fangcheng Avenue, Xinwu District, Wuxi City, Jiangsu Province, China.

Contact service@rosavire.com or call 0510-85282111. From outside China, dial +86-510-85282111.

  1. Where do you deliver?

We deliver to the United States. If we cannot fulfill an order to the address provided, we will notify you and refund any payment collected for the unfulfilled order.

  1. What currency do you use, and how can I pay?

All prices, shipping charges, and refunds are stated in U.S. dollars (USD). Available payment methods are displayed at checkout. Review your items, delivery address, discounts, and total before submitting payment.

  1. How long does delivery take?

Order processing takes 1–3 business days after payment confirmation. Estimated total delivery time is 10–20 business days after payment confirmation, including processing. The processing period is not added on top of the 10–20 business days.

Business days are Monday through Friday, excluding public holidays affecting fulfillment or delivery.

  1. How much does shipping cost?

Standard shipping to the United States is free for orders of $39.00 USD or more. Orders below $39.00 USD have a $2.99 USD shipping fee.

The threshold is calculated on the merchandise subtotal after discounts, excluding taxes and shipping. Shipping charges are shown before payment.

  1. How do I track my order?

After dispatch, we send a shipping confirmation email with tracking information. Tracking can take time to show the first carrier scan. If you cannot find the email or need help interpreting the tracking information, contact us with your order number.

  1. Can I cancel or change my order?

Email service@rosavire.com immediately. Orders can be cancelled without a cancellation fee before dispatch, with a full refund of the amount paid for the cancelled order.

We will try to accommodate requested changes before dispatch. Once dispatched, an order cannot be cancelled, but eligible items can be returned under our Return Policy.

  1. What should I do if delivery is delayed or my package is missing?

Contact us if delivery exceeds the estimated 10–20 business days, tracking stops updating for an extended period, or tracking says “delivered” but you have not received the package.

We will investigate with the carrier. A delivery scan alone does not automatically close your claim. If a shipment is confirmed lost or delivery cannot be completed, we will offer a replacement at no additional cost or a refund for the undelivered items and the applicable original shipping charge.

  1. How do I request a return?

Contact service@rosavire.com within 30 calendar days after delivery. Include your order number, the item, and the reason for the return.

Change-of-mind returns must be unused, in their original condition, and include the original packaging and supplied accessories. We will provide return instructions and the return address. Please do not send an item to our business address without instructions.

  1. Who pays return shipping?

For a change-of-mind return, you pay the return shipping cost. If the item arrived damaged, defective, incorrect, or materially different from its description, we cover necessary return shipping and provide an appropriate replacement or refund.

We charge no restocking fee. See our Return Policy for details of the refundable amount.

  1. When will I receive my refund?

For returned items, we inspect the return and issue an approved refund to the original payment method within 5–10 business days after receiving it.

Refunds that do not require a return are issued within 5–10 business days after approval. Refunds for cancelled or unshipped orders are initiated within 7 business days. Any shorter deadline required by law applies.

Your payment provider may need additional time to post the credit.

  1. What if my item is damaged, defective, wrong, or incomplete?

Contact us promptly with your order number and a description of the issue. Include photos where reasonably available.

We will arrange an appropriate remedy at no additional cost for a verified product or fulfillment problem. Original packaging and unused condition are not required for a valid defect or incorrect-item claim. The 30-day change-of-mind return window does not restrict rights provided by applicable law.